Frequently Asked Questions

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Our Illovo property has a café on-site called Café on Central which serves breakfast, lunch, and dinner. Guests staying at our Fourways property can receive 20% off a meal at Pappachinos Broadacres during their stay.

To help you get started, we provide you with a small quantity of tea, coffee, sugar, and milk.

Full refund for cancellations made within 48 hours of booking if the check-in date is at least 14 days away. 50% refund for cancellations made at least 7 days before check-in. No refunds for cancellations made within 7 days of check-in. In cases of “No-Shows’, the aparthotel shall be entitled to claim full compensation for services ordered.

All of our one-bedroom, two-bedroom and three-bedroom apartments have fully equipped kitchens including refrigerators, stoves, microwaves, and washing machines. The deluxe studio units are equipped with kitchenettes including a microwave, stove plate, and mini-fridge. The rooms are not self-catering units and are not equipped with any kitchens or kitchenettes.

Yes, we offer secure on-site parking bays for all guests staying with us.

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