Frequently Asked Questions
Answers about suites, facilities, bookings & more.Q&A
Suites & Stay
What time is check-in / check-out? – Check-in 15 h, check-out 10 h.
Are your apartments serviced daily? – Yes
Is Wi-Fi really free and unlimited? – 500 Mbps fibre, no data cap.
Do you allow pets? – No
Facilities & Services
Does the infinity pool stay heated? – No
Is the gym open 24 h? – No, 06 h – 18 h Daily
What happens during load-shedding? – Generator auto-starts in 10 s; lifts, Wi-Fi, and suites stay powered.
Is parking secure? – Boom-gate, CCTV & 24 h guards.
Booking & Payment
Do I need a deposit? – No booking deposit required, however, a refundable security deposit may be required upon check-in. This will be confirmed at the time of booking depending on your length of stay and room type.
Which cards do you accept? – We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
Can I cancel for free? – Cancellation terms may vary depending on your rate plan. Many of our rates offer free cancellation within a specific window prior to arrival. We recommend checking the cancellation policy listed when booking, or feel free to contact us directly for assistance.
How do I modify my booking? – If you booked through a third-party platform (like Booking.com), please log in to your account there to make changes. If you booked directly with us, kindly reach out via email or phone, and our team will be happy to assist
T: +27 (0) 10 822 7840
E: centralreservations@reservedsuites.com
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